Support · Support
Someone to call when the technology stops working.
Small teams rarely have an IT department, so the problems land on whoever's most confident with computers. We act as your outsourced IT helpdesk, solving problems quickly and explaining them in plain English.
Sound familiar?
Signs it's time to act.
- Staff lose time to email, login and device problems
- One person has become the unofficial 'IT person'
- Setting up a new starter takes days of chasing
- Nobody is sure which software and licences you pay for
- You're unsure whether your data is backed up and secure
What's included
What we do for you.
Helpdesk & remote support
Send a request by email or phone and we'll fix it, mostly remotely, and tell you clearly what we did.
Microsoft 365 & Google Workspace
Email, accounts, shared drives and sign-in security managed properly, including joiners, leavers and permissions.
Devices & office set-up
Advice and set-up for laptops, phones, printers and Wi-Fi, with on-site visits agreed case by case where needed.
Backups, security & licences
Regular backup checks, password management, two-factor sign-in and a tidy record of the software you pay for.
Our approach
How we make it work.
- 01
Get to know your setup
We list your devices, accounts and software, and fix anything urgent or risky first.
- 02
Agree a simple plan
A monthly plan or pay-as-you-go, with response times agreed in writing so you know what to expect.
- 03
Keep it tidy
Regular check-ins and a short summary of what we've handled, so small issues don't pile up.
Questions
Straight answers.
Can you replace an IT department?
For many small teams, yes: everyday support, accounts, security basics and advice. For larger or specialist needs we'll tell you honestly where a different arrangement would suit you better.
How fast will you respond?
Response times are agreed in writing before we start, based on how urgent each type of issue is for your business.
Is it pay-as-you-go or monthly?
Both are possible. A monthly plan suits teams who want predictable cost and priority help; pay-as-you-go suits occasional needs.
Do you supply hardware?
We can recommend and set up what you need and help you buy it directly from suppliers, so you aren't tied to us.
Let's talk about your business.
Tell us where you are now and where you'd like to be. We'll give you honest advice on the next step — even if that isn't working with us.