Case study — Retail / Tech Repair
One platform for a nine-branch repair and tech retail business
A customer website, online shop and internal operations platform for a phone and laptop repair business with nine branches — all in one connected system.
- Client
- Virktech
- Industry
- Retail / Tech Repair
- Location
- South East London & Kent
- Year
- 2026
- Services
- Web Application, E-commerce, Website Design, Staff & Admin Tools
- Technology
- React, Vite, Supabase, PostgreSQL, Tailwind CSS
The challenge
Smart Phones Repair had grown into nine branches across South East London and Kent, and was rebranding as Virktech. Repairs, trade-ins and device sales all needed to run across every branch.
They needed one system that let customers book and track repairs online, sell or trade in devices and shop — while giving staff and the owner the right view of the work at each branch.
Our approach
- 01
Three roles, one platform
Customers, branch staff and the owner each get their own area, designed around what they actually need to do day to day.
- 02
Security at the data layer
Access rules are enforced in the database itself, not just the interface — staff only ever see their branch, customers only their own records.
- 03
Keep the trust of the old name
The rebrand keeps 'Smart Phones Repair' visible throughout, so existing customers recognise the business they already use.
Inside the project
Screens from the working build.
Refurbished devices sit next to a simple three-step repair process: book online, drop it off, approve the price, then collect.
An online shop for new, used and refurbished devices, with condition labels and category filters.
Every repair type is one tap away, with a clear 'you approve the price before any work starts' promise.
Product pages show live stock across the branches, so customers know where they can pick an item up.
A branch finder with a postcode search and live map, so customers can find the nearest branch.
Every screen is designed for phones first, not squeezed down from desktop.
What we built
- Customer website with repair booking and live repair tracking
- Sell, trade-in and quote requests for used devices
- Online shop for new, used and refurbished devices
- Branch finder with an interactive map
- Staff workspace: branch repair queue, stock tasks and timesheets
- Admin tools: repair assignment, products, orders, staff, wages, reports and audit log
- Customer loyalty points
- Role-based access enforced with database row-level security
Status
In development. The new customer-facing design is built and the back end, real logins and role-based access are in place; final testing and launch are next.
This case study will be updated after launch.
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